Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be in the same condition as when you received it — unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

How to Start a Return To start a return, please contact us at wendy_ce@yahoo.com.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

For any return questions, please contact us at wendy_ce@yahoo.com.

Damages and Issues Please inspect your order upon receipt. If the item is defective, damaged, or if you received the wrong item, please contact us immediately so we can assess the issue and make it right.

Exceptions / Non-Returnable Items Certain types of items cannot be returned, including perishable goods (e.g. food, flowers, or plants), custom products (e.g. special orders or personalised items), and personal care goods (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, please make a separate purchase for the new item.

EU 14-Day Cooling-Off Period Notwithstanding the above, if goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition as when you received it — unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds Once we have received and inspected your return, we will notify you and let you know whether the refund has been approved. If approved, you will be automatically refunded via your original payment method within 10 business days. Please note that your bank or credit card company may also require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at wendy_ce@yahoo.com.